Contact

Frequently Asked Questions?

Many queries can be answered quickly and easily in our FAQs.

Once your order has been shipped, you will receive a tracking number via email. You can use the tracking link provided to monitor the delivery status of your order in real time. If you do not receive tracking details, kindly contact customer support with your order number.

To return an order, contact customer support within the return window stated in the return and exchange policy. Ensure the item is unused, in its original packaging, and accompanied by proof of purchase. After your return request is approved, instructions for pickup or drop-off will be provided.

To request a return or exchange, click on the link below

https://www.temple-muse.com/pages/returns

Yes, international delivery is available to selected countries using Logistics provider DHL.

Shipping costs and delivery timelines vary depending on the destination. You are advised to provide accurate shipping details to avoid delays. Additional customs requirements may apply depending on the country.

Local taxes, customs duties, and import charges are usually not included in the product price unless otherwise stated. These charges are determined by the destination country and are your responsibility upon delivery.

We offer a variety of delivery methods depending on your location and the items ordered. Available options may include:

Standard Delivery (Lagos): 3-5 working days

Standard Delivery (Nationwide): 3-7 working days

International Shipping – 3-10 working days

Store Pickup- You can walk in to pick up your orders once you have been notified that the package is ready for pickup.

We accept a wide range of secure payment options, including debit and credit cards such as Mastercard, Visa, Verve, and Interswitch. You can also make payments via bank transfer directly through the platform. All payments are securely processed and protected by Paystack.

To change your order, kindly send a mail to orders@temple-muse.com and a member of our team will reach out to you.

Email Us

Please email us at: info@temple-muse.com and we will endeavour to resolve your query as soon as possible.

If your enquiry relates to an order or purchase, it may be helpful to include:
- Your full name
- Your Online Order Number or a photo of your in-store purchase receipt
- Any supporting documents, such as photos of a faulty product

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