At Temple Muse, we take great care in curating and presenting each piece. We hope that you are delighted with your purchase; however, should you require assistance, our team is here to help.
Our Policy
Temple Muse operates an exchange and store credit policy. As a general rule, we do not offer cash refunds on purchases, with the exception of items that arrive damaged or incorrect, as set out in Section 9 of this policy.
Merchandise in perfect, saleable condition may be exchanged or returned for store credit within 7 days of the original delivery date, subject to the eligibility conditions below. All returns and exchanges must be accompanied by the original receipt, packaging, and any applicable product certificates.
Return Eligibility
Approved refunds (only on items damaged in transit) will be issued using the original payment method, in the same currency and region in which the purchase was made.
Returns are accepted within 7 days of the delivery date. To be eligible, items must be:
To be eligible, items must be:
- Unworn, unused, and in pristine condition
- Returned with all original packaging, tags, and labels intact
- Free from any signs of wear, damage, or alteration
- Accompanied by the original receipt or proof of purchase
Temple Muse reserves the right to refuse any return that does not meet these standards. Items returned outside of the 7-day window, or without the required documentation, will not be accepted.
Exchanges
Exchanges are subject to product availability at the time the return is received and approved.
- If your requested item is available, we will process the exchange and notify you of the timeline
- If the item is unavailable, store credit will be issued to the value of the returned item
Store Credit
Store credit will be issued for all approved returns where an exchange is not possible.
- Store credit is valid for 6 months from the date of issue
- It is non-transferable and cannot be redeemed for cash
- It may be applied to any eligible purchase on our Website or in-store
Non-Returnable Items
The following items are not eligible for return or exchange under any circumstances, unless they are delivered damaged, defective, or incorrect:
- Sale or discounted items
- High-end watches
- Fine and high jewellery
- Personalised or made-to-order items
- Food items (including cookies and chocolates), for health, safety, and hygiene reasons
- Gift cards
- Intimates and swimwear, for hygiene reasons
- Any item that has been worn, altered, or returned without its original tags or packaging
Return Process
To initiate a return, please fill out the form below, which can also be found in our footer at Return and Exchange Request.
Once return approval is granted, customers will receive return instructions.
Items must be securely packaged to prevent damage in transit.
Return Shipping
Customers are responsible for all return shipping costs, with the exception of items that are confirmed as damaged in transit or incorrectly supplied by Temple Muse, in which case Temple Muse will arrange and cover the cost of the return.
For all other returns, we recommend using a secure, trackable courier service such as DHL or UPS,etc . Temple Muse is not responsible for items lost or damaged during return transit where the customer has arranged the return.
International Returns
For orders placed from outside Nigeria, the following conditions apply:
- All return shipping costs are the responsibility of the customer
- Any customs duties or taxes incurred on the return shipment are non-refundable and are the responsibility of the customer, and will be deducted from refund or store credit if not paid beforehand.
- Temple Muse does not cover customs-related costs on international returns, except where the return is due to a damaged or incorrect item
We recommend contacting your local customs authority before arranging an international return to understand any applicable charges.
Damaged or Incorrect Items
If you receive an item that is damaged in transit or different from what you ordered, please notify us within 48 hours of delivery at orders@temple-muse.com. Your notification must include:
- Your order number
- A clear description of the issue
- Photographs of the item and its packaging as received
Our team will resolve the issue as quickly as possible. Where a claim is confirmed, Temple Muse will arrange a replacement, exchange, or full refund to the original payment method in the same currency and region in which the purchase was made. Temple Muse will also cover the cost of the return in these cases.
Claims submitted after the 48-hour window, or without the required photographic evidence, may not be accepted.
Pickups & Uncollected Orders
Where a customer elects to collect an order in-store, the item will be made available at our physical location and the customer will be notified once it is ready for collection.
Orders that remain uncollected after 30 working days from the date of the collection notification will be released back into stock. Customers will be notified in advance of this deadline. Uncollected orders are not eligible for a refund; store credit may be issued at the discretion of management.
Order Cancellations
Orders may only be cancelled within 24 hours of placement, provided that processing has not yet begun. To request a cancellation, please contact us immediately at customerservice@temple-muse.com with your order number.
Once an order has been processed, dispatched, or fulfilled by a designer partner, cancellation is no longer possible and the standard return and exchange policy will apply.
Important Notes
As a multi-brand platform, some items are sourced directly from our designers. As such:
- Exchange and return processing times may vary depending on the item and its source
- We will keep you informed of progress throughout the process
- During peak trading periods, processing and delivery timelines may be extended
- Temple Muse reserves the right to refuse any return or exchange that does not meet the conditions set out in this policy
This policy applies to purchases made via our Website. For purchases made in-store, please speak to a member of our team at the point of sale.
Contact Us
For any questions, concerns, or queries regarding these Terms, please contact us:
Temple Muse
Email: info@temple-muse.com
Website: temple-muse.com