Privacy Policy

Privacy Policy

Temple Muse (“Temple Muse”, “we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you visit or make a purchase from our website (the “Website”).

Please read this policy carefully. By using our Website, you acknowledge that you have read and understood its contents.
1. Who We Are

Temple Muse is a multi-brand concept store based in Lagos, Nigeria.

For applicable data protection laws, Temple Muse acts as the data controller of your personal information.
2. Information We Collect

We collect personal data when you interact with our Website, including when you browse, create an account, or place an order. The categories of information we may collect include:

Personal Information

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (processed securely via third-party payment providers — we do not store full card details)

Account Information

  • Login credentials
  • Saved preferences, including favourite designers and wishlist items

Transaction Data

  • Order history and purchase records
  • Returns and exchange history

Technical & Usage Data

  • IP address
  • Device type and browser
  • Pages visited and browsing behaviour on our Website
  • Referral source (how you arrived at our Website)

This reflects standard e-commerce data collection necessary to process orders and improve services

Communications Data

Records of correspondence between you and Temple Muse, including emails and customer service interactions
3. How We Use Your Information

We use your personal data only for defined, lawful purposes. The primary uses and the legal basis for each are set out below:

Processing Orders

To take payment, arrange shipping and delivery, and manage returns and exchanges. This processing is necessary for the performance of a contract with you.

Customer Support

To respond to enquiries and resolve any issues with your orders or account. This processing is based on our legitimate interest in providing quality service, and on contractual necessity where applicable.

Improving Our Services

To understand how customers use our Website, and to optimise the user experience and product offerings. This processing is based on our legitimate business interests.

Marketing & Communications

To send updates, newsletters, and promotional content based on your preferences. This processing is based on your consent, which you may withdraw at any time. We will only contact you for marketing purposes where you have opted in or where we have a legitimate interest permitted by applicable law.

Fraud Prevention & Legal Compliance

To detect fraudulent activity and comply with our legal and regulatory obligations. This processing is necessary for compliance with a legal obligation or is in our legitimate interests in protecting the business.
4. Lawful Basis for Processing

Under the Nigeria Data Protection Act 2023 (NDPA) and, where applicable, the UK and EU General Data Protection Regulation (GDPR), we are required to identify a lawful basis for each activity involving your personal data. The lawful bases we rely on are:

  • Contract: Processing is necessary to fulfil your order or provide the services you have requested.
  • Legal Obligation: Processing is necessary to comply with applicable laws and regulations, including tax and financial reporting obligations.
  • Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our services, preventing fraud, and maintaining the security of our systems, provided those interests are not overridden by your rights and interests.
  • Consent: Where we rely on your consent — for example, for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
5. Sharing Your Information

We may share your data with trusted third parties, including:

  • Payment providers (for secure transactions)
  • Shipping and logistics partners (for delivery)
  • Technology providers (e.g. website hosting platforms such as Shopify)

We ensure that all third parties respect the security of your data.

We do not sell your personal data.
6. International Data Transfers

As a global e-commerce platform, your data may be transferred outside Nigeria, including to countries with different data protection laws.

Where this occurs, we take appropriate steps to ensure your data remains protected.
7. Data Retention

We retain your personal data only for as long as necessary:

  • To fulfil your orders and provide services
  • To comply with legal and accounting obligations
  • For legitimate business purposes

For example:

  • Transaction records may be retained for several years for legal compliance
  • Marketing data is retained until you unsubscribe 
8. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Correct or update inaccurate information
  • Request the deletion of your data
  • Withdraw consent for marketing communications
  • Request a copy of your data

These rights align with international data protection standards such as GDPR

To exercise any of these rights, don't hesitate to get in touch with us using the details below.
9. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enable core website functionality
  • Improve performance and user experience
  • Analyse traffic and behaviour

You can manage or disable cookies through your browser settings.
10. Data Security

We take appropriate technical and organisational measures to protect your personal data.

However, no online system is completely secure, and we cannot guarantee absolute security.
11. Children’s Privacy

Our Website is not intended for individuals under the age of 18, and we do not knowingly collect data from minors.
12. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated “Last Updated” date.
13. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Temple Muse
Email: orders@temple-muse.com | info@temple-muse.com