Delivery
At Temple Muse, we are committed to ensuring that your order reaches you safely, on time, and in the condition it deserves. Please read this Shipping Policy carefully before placing your order.
Order Processing Times
Orders are processed within 2 – 5 working days of payment confirmation, subject to the following:
- Public holidays and scheduled store closures
- High-demand or sale periods, during which processing may take slightly longer
- Made-to-order, which may require additional lead time
As a multi-brand platform, some items are sourced directly from our designers and processing times may vary accordingly. You will be notified promptly of any significant delays to your order.
Delivery Options
We offer shipping within Lagos, across Nigeria, and internationally. The estimated delivery timeframes below begin from the date of dispatch, not the date of order:
DESTINATION & ESTIMATED DELIVERY
Nigeria (Lagos)
1 – 3 working days
Nigeria (Nationwide)
2 – 5 working days
Africa
2 – 6 working days
United Kingdom
2 – 7 working days
United States
5 – 10 working days
United Arab Emirates
2 – 7 working days
Asia
3 – 7 working days
Rest of World
5 – 14 working days
All delivery timeframes are estimates only. Actual delivery times may vary depending on your location, customs clearance requirements, and courier operations. Temple Muse cannot guarantee delivery within these windows in all circumstances.
Shipping Partners
We work with trusted logistics providers such as:
DHL
The specific courier assigned to your order will be confirmed in your dispatch notification. Once your order has been dispatched, you will receive a tracking number and a link to monitor your delivery in real time.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing:
- Your tracking number
- The name of the courier handling your delivery
- A direct link to the courier's tracking portal
If you have not received a dispatch confirmation within your expected processing window, please contact us at customerservice@temple-muse.com.
Delivery Delays
While we make every effort to meet estimated delivery timeframes, delays may occasionally occur due to circumstances outside our control, including:
- Customs clearance and inspection
- Adverse weather conditions
- Courier disruptions or capacity issues
- Public holidays in the destination country
Temple Muse is not liable for delays caused by third-party shipping providers or circumstances beyond our reasonable control. We will, however, do everything within our power to support you in resolving any delivery issues that arise.
Failed or Missed Deliveries
If a delivery attempt is unsuccessful, the courier will typically leave a notification and attempt redelivery or hold the parcel at a local depot. It is your responsibility to arrange collection or redelivery within the timeframe specified by the courier.
Temple Muse accepts no liability for parcels that are returned to us as a result of:
- An incorrect or incomplete delivery address was provided at checkout
- Failure to collect from a depot within the specified holding period
- Refusal of delivery by the recipient
If a parcel is returned to us for any of the above reasons, any customs duties will be deducted from your refund or store credit
Damaged or Incorrect Items
In the unlikely event that your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery at orders@temple-muse.com with:
- Your order number
- A description of the issue
- Photographs of the item and packaging as received
We will assess each case individually and work to resolve it promptly, whether through a replacement, exchange, or appropriate refund in accordance with our Returns Policy.
Customs, Duties & Taxes
For international orders, items are shipped on a Delivery Duties Unpaid (DDU) basis unless otherwise stated at checkout.
This means:
- Import duties, taxes, and customs fees are not included in your order total
- These charges are determined by your local customs authority and are outside our control
- Payment of any applicable import charges is the sole responsibility of the customer
We recommend contacting your local customs office prior to placing your order for an estimate of applicable charges, as these vary by country and product category.
If a shipment is refused due to unpaid duties:
- The order will be returned to Temple Muse
- Any return shipping and handling costs incurred will be deducted from any applicable refund
- The original shipping fee is non-refundable
- If no store credit or refund balance exists, you may be invoiced for return costs
Contact Us
For any questions, concerns, or queries regarding these Terms, please contact us:
Temple Muse
Email: orders@temple-muse.com
Website: temple-muse.com